Refund policy

Returns & Exchanges

Because each item is handmade to order and created using your selected fabrics, we do not accept returns or exchanges.

However, your happiness with your order is very important to us.

If your item arrives damaged, defective, or incorrect, please contact us within 7 business days of receiving your order. In these cases, we will offer a replacement or refund at no additional cost, after reviewing the issue.

As each order is custom made, we encourage you to review fabric selections, sizing details, and personalization carefully before placing your order. You are welcome to reach out via email (tanya@felicityandi.com) or our Instagram page (@felicityandi_handmade) with specific customization or shipping questions. We aim to respond within 1–2 business days.